Refurbished Product Warranty
All purchases from Royal Computing Products (RCP) Electronics® (“RCP”) are covered by a one-year Limited Product Warranty.
Royal Computing Products (RCP) guarantees that your product will be free from defects in materials and workmanship for one year following the date of purchase from Sage (“the Warranty Period”). Should the Product fail to conform to this warranty during the Warranty Period, we or our authorized agent will replace the Product with the same or a comparable product. If a product is no longer available, its replacement will meet or exceed the specifications of the original and may contain new, used, reconditioned or re-manufactured parts. If we replace a defective Product under this Limited Warranty, the replacement is warranted through the end of the original Warranty Period. This Limited Warranty is made to you, the original purchaser of the Product, and is not transferable.
The product must be returned to Sage before the end of the Warranty Period, based on the purchase date on our invoice to be eligible for warranty replacement. Please follow our Returns Procedure to make a warranty claim.
If you return an item to us which is not defective or not eligible under this Limited Warranty, Sage may in its sole discretion ship the item back to you at your expense, or refund your purchase price less a 35% restocking charge.
Limited Product Warranty Exclusions
This Limited Warranty covers normal use and excludes: the operating system (if any); trial or preloaded software (if any); software you have loaded after receiving your purchase; batteries, toner cartridges or other operating supplies; Products with missing or altered service tags or serial numbers; Products for which Sage has not received payment; damage or loss resulting from a cause other than defects in materials or workmanship, including without limitation damage or loss caused by neglect, accident, abuse, peripheral equipment, or servicing or modifications by anyone other than Sage or its authorized agent; transit or shipping charges; damage or loss resulting from any natural disaster, including flood, fire, earthquake, lightning, or electrical surges or use of improper power sources; preventative maintenance; cosmetic scratches, dents or other cosmetic imperfections.
Our liability under this Limited Warranty shall be limited solely to replacement as provided above, and we assume no risk of, and shall not in any case be liable for, any special, incidental, consequential or punitive damages, whether arising from breach of warranty or contract, negligence or any other legal theory, including, without limitation, loss of goodwill, profits or revenue, loss of use of the Product or any associated equipment, cost of capital, cost of any substitute equipment, facilities or services, downtime costs, or claims of any party dealing with the Purchaser. Items attached to or added to the Product after purchase will not be returned to you or reinstalled on the replacement Product.
Our employees and agents are not authorized to make modifications to this Limited Warranty, or additional warranties. Accordingly, additional statements, whether oral or written, do not constitute warranties, are not binding on us, and should not be relied upon by the Purchaser.
This Limited Warranty allocates the risks of Product failure between seller and buyer as authorized by the Uniform Commercial Code and other applicable law. Product pricing reflects the allocation of risk and the limitations of liability contained in this statement.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, OTHER THAN WARRANTY OF TITLE WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow limitation on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so any such limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You also have other rights, which may vary from state to state. Seller reserves the right to change its warranty policy at any time for all products distributed after the date of such change in warranty.
To Obtain Service under this Limited Warranty
To obtain service under this Limited Warranty the Product must be returned in accordance with our Returns Policy and Procedure.